Improve the customer experience with a data-driven perspective
Combine Customer Satisfaction (CSAT) and Net Promoter Score (NPS) to get a 360-degree understanding of your customer sentiment, nurture business relationships, and streamline processes.
Identify the root cause of pain points and wins
Customer Satisfaction (CSAT)
Instantly and directly measure every customer interaction to keep your finger on the pulse.
Identify friction points, learn what’s going well, and fix issues before they become a bigger problem.
Net Promoter Score (NPS)
Gain valuable insights into your customer relationships and satisfaction levels.
Action these metrics to increase retention, capitalize on growth opportunities, and improve referral quality.
Project Surveys
Collect vital client feedback on projects during and after completion.
Ensure your projects are on the right track while they are in progress, and learn what you can improve in future.
Features to help you see the bigger picture
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Insightful data
Segment, filter, and use tags to better understand your business and tailor your services to your client’s unique needs.
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Real-time dashboards
See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards.
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One-click surveys
Get instant reviews and critical comments by triggering surveys at the close of every service ticket.
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Automated actions
Set up workflows, instantly respond to issues, and increase the efficiency and effectiveness of your service.
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Feedback widget
Show off your CSAT / NPS scores and positive customer reviews in real-time to boost your credibility and generate new leads.
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Templated reports
Create custom reports to prove your value to clients, present data-driven opportunities, and drive meaningful conversations.
Resources to help you level-up your feedback game
View all contentStart collecting feedback today
Start your free trial
Create your account to kick-off your free 14-day trial and start receiving valuable customer feedback in minutes.
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Your account is setup and ready to go. All you need to do now, is simply sign in and you’ll be receiving useful feedback and metrics in no time.
Let's get you started
Tell us a bit about yourself. We'll give you a personalized demo and show you how SmileBack® can supercharge your service desk through customer feedback.
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Let us know who you are, what system you’re using and a brief message about your query or issue.
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